Refund Policy

Last updated: 11/22/2025

This Refund Policy explains how FaxFree.net (“we,” “us,” or “our”) handles payments and refunds for paid features associated with our online fax-sending service. By purchasing any paid option on FaxFree.net, you agree to this policy.

1. Free Service

FaxFree.net offers a free, ad-supported fax-sending option. No payment is required for the free tier, and therefore no refunds apply to free transmissions.

2. Paid Features

FaxFree.net offers an optional paid feature called Express Fax, which allows users to send a fax without waiting through advertisements. Express Fax is priced at $0.99 per fax unless otherwise stated.

Express Fax provides faster processing and priority handling compared to the free ad-supported option, but it does not guarantee delivery, successful transmission, or any specific delivery timeframe. All fax delivery depends on third-party fax systems, carriers, and the recipient’s fax machine.

All Express Fax payments are charged immediately at the time of purchase through our third-party payment processor. Because Express Fax processing begins instantly, all payments are non-refundable except in the limited circumstances described in Section 4 of this policy.

3. General Refund Policy

Unless otherwise stated in writing at the time of purchase, all payments made for Express Fax are non-refundable. Because processing begins immediately, we cannot reverse or undo a paid fax transmission once initiated.

We do not provide refunds for:

• Incorrect or invalid recipient fax numbers entered by you;
• Recipient fax machines that are offline, busy, full, or not accepting faxes;
• Situations where the recipient claims non-receipt but our systems show successful delivery or attempted delivery;
• Change of mind after purchase;
• Failure to use a purchased feature before any expiration date (if applicable).

4. Exceptions for Technical Issues

While refunds are generally not provided, we understand that technical issues can occur. At our sole discretion, we may consider a refund or credit in limited circumstances, such as:

• A clear, verifiable failure of our system to attempt or initiate an Express Fax transmission;
• Duplicate charges caused by a technical error on our side;
• Other rare situations where we determine a refund or credit is appropriate.

Any such remedy (refund or account credit) is provided solely as a courtesy and does not create an obligation to provide the same remedy in the future.

5. Requesting a Refund Review

If you believe you have experienced a technical issue that may qualify for a review under Section 4, please contact us within 7 days of the transaction and include:

• The email address used on FaxFree.net;
• The approximate date and time of the transaction;
• The recipient fax number;
• A brief description of the issue you encountered;
• Any relevant screenshots or error messages (if available).

You can contact us at:
Email: support@faxfree.net

Submitting a request does not guarantee a refund. We will review your case and determine, in our sole discretion, whether a refund, partial refund, credit, or no action is appropriate.

6. Payment Processing

All payments are processed by third-party payment processors. We do not store your full payment card information. Any approved refund will be processed through the same payment method used for the original purchase, subject to the policies of the payment processor and your financial institution.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of FaxFree.net and any paid features after changes are posted constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions about this Refund Policy, you may contact us at:

Email: support@faxfree.net