Privacy Policy

FaxFree.net (“we,” “us,” or “our”) provides an online fax-sending service, including a free ad-supported tier. This Privacy Policy explains how we collect, use, and share information when you use our website and services. By using FaxFree.net, you agree to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide

We may collect the following when you use our service:

• Email address
• Sender and recipient fax numbers
• Cover page details (name, company, subject, notes, if provided)
• Documents uploaded for fax transmission
• Payment information (processed by third-party payment providers; we do not store card numbers)

1.2 Information Collected Automatically

When you interact with FaxFree.net, we automatically collect:

• IP address
• Browser, device, and operating system information
• Access times and usage behavior
• Pages visited, actions taken, and transmission activity
• Cookie and tracking data for analytics, performance, and advertising

We may use cookies, pixels, and similar technologies to operate and improve the service.

2. How We Use Your Information

Service Operation

We may use your information to:

• Send your fax
• Provide receipts, confirmations, and service notifications
• Process payments for paid features
• Maintain security, prevent abuse, and troubleshoot issues

Business & Analytics

We may also use information to:

• Analyze usage, improve features, and develop new capabilities
• Operate and improve the performance of the website
• Ensure reliability and availability of the service
• Detect, investigate, and prevent fraudulent or harmful activities

Advertising & Monetization (Free Tier)

If you use the free version of FaxFree.net, we may use information to:

• Deliver ads through third-party partners (e.g., advertising networks and exchanges such as Google AdSense)
• Measure ad performance and effectiveness
• Personalize or optimize ad delivery
• Use aggregated or de-identified data for analytics or business purposes

We do not sell user documents. We may use or monetize non-personal, aggregated, or de-identified information.

Communications

We may use your information to:

• Send service-related messages and important notices
• Send marketing or promotional emails where permitted by law (you may unsubscribe at any time)

3. Document Storage & Retention

Uploaded documents are stored temporarily for the purpose of sending your fax. Documents may be retained for a longer period as needed for:

• Troubleshooting or transmission verification
• Operational needs
• Abuse prevention and security
• Quality assurance
• Legal compliance

We do not guarantee automatic or immediate deletion of documents after transmission attempts. Transmission logs, metadata, and non-document information may be retained longer for operational or legal reasons.

4. Third-Party Service Providers

We may use trusted third parties to help operate our service, including:

• Payment processors
• Cloud hosting platforms
• Analytics providers
• Email delivery services
• Advertising networks
• Fax delivery infrastructure providers

These providers process information as needed to perform their services and follow their own privacy policies.

5. Information Sharing

We may share information:

• With service providers as described above
• If required by law, subpoena, or legal request
• To detect, prevent, or address fraud, abuse, or security issues
• In connection with a business transfer, merger, or sale
• With your consent or at your direction
• In aggregated or de-identified form that does not personally identify you

We do not share or sell your documents.

6. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Provide essential site functionality
• Improve site performance
• Analyze traffic and behavior
• Deliver and measure advertising on the free tier

You can disable or manage cookies through your browser settings, but doing so may affect the functionality of the site.

7. Your Choices & Rights

FaxFree.net is a U.S.-based service and is not governed by international privacy regulations such as GDPR. While we do not provide individualized data rights features, we offer the following basic choices:

Marketing Emails

You may opt out of promotional emails at any time using the unsubscribe link included in those messages. You will still receive essential service-related emails where necessary.

Cookies & Advertising

You may adjust your cookie settings through your browser or through ad network controls (e.g., Google Ad Settings). These controls may limit certain types of tracking or personalized advertising.

Document Removal

You may request that we remove documents you uploaded; however, we may retain certain information at our discretion for operational, security, or legal purposes.

Do Not Track (DNT)

FaxFree.net does not currently respond to Do Not Track signals sent by browsers.

8. Data Deletion Requests

If you would like to request the deletion of fax documents associated with your submission, you may do so by completing our dedicated deletion request form. Once submitted, we will process your request and remove the applicable fax document data from our systems within 7 business days. You will receive a confirmation email when the deletion has been completed.

Please note that even after document deletion, we may retain certain non-document information such as transmission logs, metadata, and account records as needed for operational, security, or legal purposes, as described in Section 3 of this policy.

To request deletion of your fax document data, please visit our Deletion Request Form.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect information in our systems. However, no online system is completely secure, and we cannot guarantee absolute security.

All data transmission to and from FaxFree.net uses modern SSL/TLS encryption.

10. Children’s Privacy

FaxFree.net is not intended for individuals under 18. We do not knowingly collect data from children. If you believe a child has provided us with information, please contact us so we can take appropriate action.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date. Your continued use of the service after changes are posted constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or requests regarding this Privacy Policy, you may contact us at:

Email: support@faxfree.net